Bridal Sales & Site Supervisor

Role: Bridal Sales & Site Supervisor

Job Type: Part Time (Thursday - Sunday)

Salary: Hourly Rate + Commission

Pantora Bridal is opening its doors in Baltimore, and we’re looking for a strong, service-minded leader to help bring our newest store to life. The Sales & Site Supervisor is a keyholder and team lead who plays an integral role in daily operations, client experience, and retail performance. This hands-on leadership role is ideal for someone who thrives in a client-first, high-touch retail environment.

Please note that this job outline is intended to provide a general understanding of the role and may include, but is not limited to, the responsibilities listed below.

Key Responsibilities:

• Lead by example on the sales floor, offering support and guidance during appointments and peak hours
• Open and close the store with accuracy, professionalism, and attention to detail
• Manage the appointment calendar, team coverage, and daily schedule
• Act as a point of contact for store matters, assisting with client communication and order follow-ups
• Consistently meet and exceed personal and store sales goals through intentional, client-centered service
• Maintain accurate appointment notes, client communications, and order timelines
• Provide expert product and industry knowledge, clearly communicating garment fit and construction
• Ensure consistent store upkeep, product presentation, and supply management
• Support showroom operations including inventory checks, product receiving, and stockroom organization
• Help drive a positive and productive sales culture through coaching and team collaboration
• Assist in training and onboarding new team members
• Collaborate with our Brooklyn team on systems, store updates, and operational improvements

Who You Are:

• 2–3+ years of experience in a supervisory role within bridal, luxury retail, or fashion
• Experienced in leading a small team and maintaining high service standards
• Operationally strong, with the ability to manage time, priorities, and appointment-based scheduling
• Detail-oriented and accountable, with a hands-on approach to store operations and clear confident communication
• Skilled in clienteling, sales strategy, and brand presentation
• Tech-savvy and comfortable using tools for scheduling, POS, and CRM
• Body positive with strong knowledge of garment construction, the special order process, and client lifecycle
• Able to work weekends, stand for extended hours, and lift merchandise
• Multilingual is a plus

Location & Travel: This position is based in our new Baltimore location. Occasional travel to Brooklyn for training or company events may be required.

Who We Are: Pantora Bridal is a Brooklyn-born bridal brand known for pushing past the industry standard with inclusive design, thoughtful service, and celebration at every size and skin tone. As we grow, we’re excited to bring our signature style and values to Baltimore. This is a unique opportunity to help shape a new location’s culture, systems, and client experience from day one.

At Pantora, we are committed to building a diverse and inclusive team. We are an equal opportunity employer and welcome applications from all qualified candidates.

Job Type: Part-time

Pay: $20.00 - $23.00 per hour

Application Question(s):

• Are you able to work weekends?
• What excites you most about working with brides?

Experience:

• bridal/luxury retail sales: 3 years (Preferred)
• Leadership: 2 years (Preferred)

Work Location: In person