Broker Analyst (HYBRID)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Enterprise Operations team is currently seeking a Broker Analyst in our Worcester, MA location. This is a full time, exempt role. Position is eligible for Hybrid/Flex work arrangement.

POSITION OVERVIEW:
The Broker Analyst will report to the Enterprise Operations AVP, acting as a liaison with Core/Specialty Field leadership and key large Retail Agency and Wholesale Specialty relationships. Responsible for overlaying and administering best practices relative to contracts and production systems to drive efficiencies and alignment across agency/broker performance. The Broker Analyst consults with agencies/brokers and internal stakeholders to identify discrepancies, analyze trends and reconcile results through agreed upon best practices and solutions.

IN THIS ROLE, YOU WILL:Responsibilities/Essential Functions:

• Analyze and oversee Agency/Broker internal/external changes across large relationships including leading the development and refinement of evolving best practice requirements, plans and schedules and calibration exercises to enact changes with business partners in support of mergers/acquisitions, location redundancies, reporting hierarchies, and consolidated user access strategies.
• Analyze data to identify trends/variances in order to drive business development strategies, present tradeoffs and support informed decisions.
• Provides technical expertise across business functions, understands the relationship between the business and the data and technology that support best practices and the business objective.
• Responsible for the collection, analysis and interpretation of agency/broker data against business and/or technical requirements, working across multiple systems, external data sources and other business areas.
• Provide consultative support to agencies/brokers and business partners amidst complex and varied scenarios regarding premium/production allocation, reporting, and user access.
• Collaborates with all relevant parties by demonstrating knowledge of the business technical systems and providing timely/accurate information.
• Proactive assessment to identify problems or trends; recommend solutions.

Secondary Functions

• Understands the importance of developing and maintaining cooperative relationships with others at varying levels of the organization; builds positive relationships with others to accomplish mutual goals.
• Provides project support to department and other business functions.
• Identifies, evaluates, and assists in implementing process improvements utilizing automation and emerging technology as appropriate.

WHAT YOU NEED TO APPLY:

• 3-5 years related experience and Bachelor’s Degree
• Strong critical thinking
• Strong analytical skills
• Advanced knowledge of MS Office and other reporting software
• Advanced communication and interpersonal skills

Physical Demands/Work Environment:
The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use a personal computer and other standard office equipment
• Ability to handle high stress level in day-to-day activities
• Ability to travel as necessary (may be required for training purposes, etc.)
• Ability to sit for extended periods (up to 90% of workday)

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.