Business Analyst

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

ePMO / IT & Analytics

About the Role:

As a Business Analyst within our ePMO team, you will play a pivotal role in driving the success of strategic projects and initiatives across our organization. You will be at the forefront of requirement gathering, analysis, and documentation, working closely with stakeholders to ensure alignment between business needs and project deliverables. This role offers a unique opportunity to contribute to the continuous improvement of our project management processes and drive positive change within our organization. You will have the opportunity to collaborate with cross-functional teams, leveraging your analytical skills to extract meaningful insights from project-related data and inform decision-making. Communication and stakeholder management will be key aspects of this role, as you facilitate discussions, provide regular updates, and ensure that project objectives are clearly understood and met.

What You’ll Do:

Requirements Gathering, Project Planning, Data Analysis:

• Collaborate with stakeholders to elicit, analyze, and document business requirements for projects within the ePMO.
• Gather information from multiple sources such as meetings, interviews, document review, and task/workflow analysis.
• Conduct thorough research and data analysis to understand business processes and identify areas for improvement.
• Work with management, business users, and technical staff to understand business processes, desires, and problems to be addressed.
• Translate data insights into business recommendations; assist in preparing dashboards and reports that inform decision-making.
• Collaborate with technical teams to translate business requirements into functional specifications and validate system changes

Documentation and Reporting:

• Assist in the development and maintenance of project plans, timelines, and documentation.
• Work closely with project managers to ensure accurate and up-to-date project documentation.
• Helps in developing detailed requirements with business partners and system definition.
• Create and maintain reports to track project progress, key performance indicators, and other relevant metrics.
• Create and maintain Business Requirements Documents (BRDs) to capture functional and non-functional requirements, ensuring alignment between business objectives and technical solutions.

Stakeholder Communication, Quality Assurance, and Process Improvement:

• Facilitate communication between business units, IT teams, and other stakeholders to ensure alignment on project objectives.
• Regularly update stakeholders on project status and escalate issues as needed.
• Conduct quality assurance reviews to ensure that project deliverables meet established standards and requirements.
• Collaborate with testing teams to validate solutions to meet business needs.
• Identify opportunities for process improvements and efficiency gains within the ePMO and related business functions.
• Work with cross-functional teams to implement and drive continuous improvement initiatives.
• Support user acceptance testing by developing test cases, coordinating user feedback, and ensuring alignment with requirements
• Contribute to training documentation and communication plans to support smooth adoption of new processes or systems using change management processes

Key Competencies we look for in All our Food Bankers are:

• Customer Focus
• Decision Making
• Accountability
• The Ability to Navigate Change

If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply.

What You’ll Need: Skills and Experiences your resume should demonstrate

• Extremely knowledgeable in a project management or ePMO environment
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills.
• Proficient in using project management tools and data analysis software.
• Familiarity with Food Banking and software infrastructure projects or related business processes is a plus.
• Professional certification (ECBA, CCBA, CBAP, CAP, or PMI-PBA) is a plus

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is routinely required to lift 25 lbs.
• Expected travel time for this position is up to 10% per year