Business Analyst

Role Overview

We are seeking a Business Analyst to serve as the bridge between business stakeholders, operations, and technical teams. The role focuses on capturing, analyzing, and translating logistics workflows and system integration requirements - including integrations with CCS, OSS, ZATCA, GACA , and other external entities - into clear, actionable documentation that supports successful project delivery.

Key Responsibilities

• Collaborate with business and technical stakeholders to gather, validate, and document requirements.
• Analyze and document “as-is” and “to-be” business processes, identifying gaps and improvement opportunities.
• Translate business needs into functional and technical specifications for development and integration teams.
• Support system integration projects, particularly those involving API-based workflows (REST/SOAP) and data mapping.
• Coordinate and support User Acceptance Testing (UAT) to ensure solutions meet business requirements.
• Act as the liaison between business users, vendors, and IT teams to ensure alignment and clarity on project objectives.
• Prepare detailed process maps, data flow diagrams, and interface documentation using tools such as MS Visio, Lucidchart, Jira, and Confluence.
• Provide analytical support for data-driven logistics workflows, including tracking, customs declarations, and warehousing processes.
• Ensure compliance and consistency across logistics systems and external integrations.
  
  

Qualifications & Skills

• Proven experience as a Business Analyst, preferably within logistics, customs, supply chain, or transportation domains.
• Strong knowledge of business analysis methodologies — including requirements gathering, process mapping, and UAT coordination.
• Hands-on experience with system integration projects and API-based workflows (REST/SOAP, data mapping).
• Ability to produce comprehensive gap analyses and clearly defined documentation.
• Excellent stakeholder management and communication skills, with the ability to bridge business, vendor, and technical teams effectively.
• Proficiency in tools such as Jira, Confluence, MS Visio, and Lucidchart.
• Strong analytical mindset and attention to detail.
• Bachelor’s degree in Business Administration, Information Systems, Logistics, or a related field.