Business Analyst

Job Purpose Summary:

The IT Business Analyst is responsible for analyzing, testing, and supporting various banking applications, including SMS Banking, Call Center Systems, IVR, Online Banking, and Mobile Banking . The role ensures effective collaboration between business users, developers, and QA teams to deliver secure, efficient, and reliable banking solutions. The incumbent will also play a key role in preparing and reviewing business and technical documentation, managing test cases, and ensuring compliance with the bank’s policies and standards.

Key Responsibilities:

• Review and analyze Business Requirement Specifications (BRS) and prepare detailed test cases covering all aspects of the project scope.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) for core and digital banking solutions.
• Manage the defect life cycle , including logging, tracking, and reporting on issue resolution and execution status.
• Collaborate with business users, system analysts, and developers to design and implement efficient business systems.
• Track and document all changes to business and system specifications.
• Prepare and assist in developing user manuals, process instructions, and training materials .
• Coordinate with IT and vendor teams to ensure timely resolution of system incidents and enhancements.
• Review and validate test results to ensure accuracy, quality, and compliance with requirements.
• Ensure data protection and confidentiality in all aspects of system management and documentation.
• Prepare system business cycle specifications and manage output, controls, and reconciliation of transactions and calculations.
• Support regression testing and test scope analysis for all releases and upgrades.

Education & Experience Requirements:

• Bachelor’s degree in Computer Science, Management Information Systems (MIS), Engineering , or a related technical field.
• Minimum 6 years of experience in the Banking IT Department .
• Proven experience in analysis and testing of SMS Banking, Call Center Applications, IVR, Online, and Mobile Banking .
• Strong knowledge of Equation/Core Banking Systems .
• Solid understanding of Open Banking APIs and integration standards.
• Experience in business process analysis , system documentation , and regression testing .
• Hands-on experience in defect management tools and test execution reporting.

Required Special Skills:

• Excellent oral and written communication skills in English (Arabic preferred).
• Strong business process analysis and mapping capabilities.
• Effective time management and ability to work under tight deadlines.
• Strong teamwork , coordination, and stakeholder management abilities.
• Highly customer service oriented with a proactive approach to issue resolution.
• Commitment to ethics, confidentiality, and data protection standards .
• Strong planning, organization, and problem-solving skills.
• Ability to interact professionally with all levels of management and external contacts.