Business Analyst

Company Profile:

Digital Harbor, Inc. , a Virginia, US- product based company , is a pioneer in enterprise innovation, with several firsts including the global norm ‘Know Your Customer’ (KYC) in its credit. Its oeuvre, for last 20 years, is marked with disruptive platforms and products that have transformed the way enterprises operate.

Its ‘Know Your Provider’ (KYP) has revolutionized how healthcare provider credentialing functions, thus bringing unprecedented risk-control and compliance in the US public healthcare system. Its current focus is on a future-incubating platform ‘Social Enterprise Technology’ (S.E.T.), built to catapult enterprises into transformational trajectories through Conversational Applications, a first-of-its-kind human-literate applications.

We were ranked among the top 500 fastest growing technology companies in North America by ‘Deloitte Fast 500’ – 2018. Our products won ‘Most Innovative Product of the Year – 2018’ and ‘BIG Innovation Award – 2019’. Digital Harbor was voted by employees as “Best Place to Work” in 2018 & 2019.

Job Title: Business Analyst – Product Champion

Experience Required: Only 0 to 2 Years (Preferably in a Product-Based Software Company)

Location: Bangalore

Availability: Immediate Joiner Preferred

Key Responsibilities

Product Evangelism:

• Act as the product champion for newly launched Digital Harbor products. Promote them to both internal teams and external customers by highlighting their core differentiators and business value.

Customer-Centric Insights:

• Understand customer needs by observing product usage, identifying gaps between product vision and real-world value, and suggesting improvements.

Goal-Driven Execution:

• Define clear product adoption goals and develop strategies to achieve them — including customer education, onboarding programs, and continuous feedback loops.

Data-Driven Analysis:

• Collaborate with the Product and Data teams to define key product success metrics. Analyse product usage data, derive insights, and provide actionable recommendations to enhance product performance and adoption.

Stakeholder Collaboration:

• Identify and nurture product ambassadors within business teams to drive user adoption and streamline existing processes onto Digital Harbor’s new products.

Continuous Improvement:

• Capture and report defects, usability issues, and enhancement ideas. Collaborate with Product Managers, Engineers, and QA to ensure seamless product evolution.

Analytical Mindset:

• Apply structured problem-solving, root cause analysis, and business thinking to align product enhancements with customer value and business outcomes.

Required Skills and Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field (MBA preferred).
• Minimum 0 to 2 years of experience as a Business Analyst in a software product-based environment .
• Strong understanding of product lifecycle management and customer success strategies .
• Proficiency in data analysis tools (Excel, Power BI, or SQL).
• Excellent communication and presentation skills.
• Ability to translate business needs into technical requirements.
• Immediate joiner or short notice period preferred.

Why Join Us

• Opportunity to work on innovative and next-generation digital products.
• Collaborative work culture with exposure to cross-functional teams.
• Fast-paced, growth-oriented environment with learning opportunities.