Business analyst

Profile: Business analyst

Experience: 5 to 8 years

CTC : 15–20lpa

Location - Pune

Working days – 5days (9 to 6pm or 10 to 7pm)

Key Responsibilities:

• Captures customer’s and service providers’ requirements into user stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
• Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
• Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
• Support the test phases with the test team
• Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
• Support and create any necessary project documentation that relates to evidencing our requirements and their traceability. Documenting our processes and procedures and supporting the creation of solution and operations documents
• Very good Understanding Scrum Methodology
• Willingness and quick learning of new business domains
• Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
• Decompose high-level information into details,
• Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
• Use of industry recognized technologies line MS applications in order to facilitate work environment
• Demonstrate experience in communicating across all levels of an organization, at the most senior level
• 5 to 8 years of experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC
• Preferred experience in ServiceNow ITSM, HRSD, GRC modules

Job Types: Full-time, Permanent

Application Question(s):

• Are you qualified with Diploma/Degree in Graducation or relevant field?
• are you most comfortable with location Pimple Nilakh, Pune?
• what is your current annual salary / ctc?
• what is your expected annual salary / ctc?
• How many years of Proven experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC?

• what is your notice period? (in days)
• How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?

Work Location: In person