BUSINESS ANALYST

Requisition No: 866446

Agency: Management Services

Working Title: BUSINESS ANALYST - 72004147 1

Pay Plan: Career Service

Position Number: 72004147

Salary: $54,631.20

Posting Closing Date: 12/22/2025

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Business Analyst I
Division of Real Estate Development and Management
State of Florida Department of Management Services
This position is located in Tallahassee, FL.

Position Overview and Responsibilities:
This position serves as the Business Analyst of the TRIRIGA support team under the general supervision of the Systems Analyst Administrator in the Division of Real Estate Development and Management (REDM). This is a highly responsible position that works collaboratively with REDM’s bureaus, other state agencies, vendors, and other stakeholders to identify opportunities, discover requirements, assess business processes, perform data analysis of existing information systems, map data to newer business solutions, provide technical recommendations and testing, develop reporting, deliver training, create configuration items, perform quality assurance testing, perform quality audits, perform schedule management, and provide customer service to meet user needs.

Conducts Business Analysis Activities

• Support the division’s business process improvement initiatives to meet changing operational requirements
• Evaluate processes, anticipate needs, develop optimization strategies, identify activities for potential automation, and communicate solutions for improvement to stakeholders.
• Plan and conduct studies of problems and procedures.
• Help customers align business processes with out-of-the-box TRIRIGA solutions.
• Recommend TRIRIGA enhancements to close the gap between the business processes and TRIRIGA’s out-of-the-box functionality.
• Assist with the creation and update of TRIRIGA user guides and operating procedures to include specific data needed at key business decision points.
• Lead efforts to standardize, normalize, and interpret data within the TRIRIGA application to attain operational efficiency, ease of use, and improved trend, predictive, and statistical analyses.
• Participate in TRIRIGA, Report Services, and Content Management discovery sessions to facilitate and design out-of-the-box solutions that meet customer needs.

Supports TRIRIGA Team Activities

• Assist the TRIRIGA support team with the development of ad hoc, weekly, monthly, and yearly reports relating to information contained in the agency’s information systems.
• Assist the TRIRIGA support team with the development of configuration items within the agency’s TRIRIGA, Report Services, and Content Management Systems.
• Troubleshoot TRIRIGA workflows, reports, queries, and forms to implement acceptable solutions for the customer.
• Perform Quality Assurance Testing and Quality Auditing on developmental items within the agency’s TRIRIGA, Report Services, and Content Management Systems.
• Serve as back-up to the AskTRIRIGA help desk to provide Tier 1 customer service to TRIRIGA users.

Training and Support

• Develops and Delivers TRIRIGA, Report Services, and Document Management training to the TRIRIGA Support Team
• Works with REDM’s training manager to assist with training REDM staff on TRIRIGA, Report Services, and Document Management functionality.
• Develop Product Manuals and User Guides

The Benefits of Working for the State of Florida:
State of Florida employees enjoy top tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out of pocket contributions. State employees also enjoy the option of selecting between two retirement options, including the FRS Pension Plan and the FRS Investment Plan. As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems. For a more complete list of benefits, please click https://www.mybenefits.myflorida.com/.

Knowledge, Skills, and Abilities:

• Knowledge of process improvement methodologies to define opportunity, measure performance, identify root causes, improve process, and implement continuous optimization.
• Knowledge of software development methodologies and algorithms to recommend TRIRIGA enhancements and/or other software projects to improve business processes.
• Knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, and their applications.
• Knowledge of statistical analysis methods such as mean, standard deviation, regression, hypothesis testing, and sample size.
• Knowledge of common customer service techniques.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocations, manpower modeling, leadership techniques, and production methods.
• Intermediate skill level with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Experience working with large volumes of data to identify patterns and trends and avoid biases and logical errors to produce accurate, trustworthy, data-driven conclusions.
• Experience writing accurate, plain language, user friendly product manuals and user guides.
• Experience collaborating with subject matter experts to develop and test effective instruction or training materials.
• Ability to apply logic and analysis to identify the strengths and weaknesses of different approaches.
• Ability to communicate professionally, both verbally and in writing, to present complex material in a visually appealing and easily understandable format to non-technical users and stakeholders.
• Ability to establish and maintain professional relationships, at all levels, both internally and externally.
• Ability to function proactively and synergistically, as part of a team, or independently to achieve goals and objectives.
• Ability to work in a fast-paced setting, manage time efficiently between multiple priorities, and deliver under tight deadlines.
• Ability to take initiative, exercise good judgment, and use discretion to reach acceptable outcome while protecting sensitive information.
• Ability to model behaviors of Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:
A bachelor's degree from an accredited college or university with a major in business administration, computer science, information technology, mathematics, data analytics or a related field or four years of documented experience in the ten years leading up to the date of application performing systems analysis, data analysis, information technology requirements gathering, or developing configuration changes in an information technology environment.

Valid Class E Driver’s License

Preferred Qualifications:

• Business Analyst, PMP, or Associate Project Manager Certification
• Experience developing data-driven reports, working with SQL, Java, or any other modern programming language.
• Experience providing successful customer service for an enterprise software platform.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.myflorida.com
DMS.Veterans@dms.myflorida.com
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.