Business Analyst Salesforce

Manras Technologies is a Platinum Salesforce Consulting Partner committed to delivering quality services and achieving 100% customer satisfaction. With offices across India and the UK, we have been providing reliable Salesforce solutions to our clients since 2015.We are a team of 110+ Certified Salesforce professionals engaged in different projects across continents. Whether you are new to Salesforce and just deployed or have been working with Salesforce for some time, our certified consultants will help you with actionable solutions to leverage technology in your business investments to maximize your returns.

Job Responsibilities:

• Understand clients’ needs and facilitate their setting of project goals and objectives

• Translate business process needs into actionable technical requirements

• Facilitate client meetings efficiently

• Manage client time effectively

• Report on project status

• Configure Salesforce-based tools and technology per requirements

• Recommend, configure, and integrate 3rd party tools including fundraising, event management, document generation, and form tools

• Conduct testing and track issues and their resolution

• Create business process documentation and contribute to the Craftsman knowledgebase

• Stay up to date on Salesforce releases and relevant tools

• Deliver end-user training to clients

Required Qualifications:

• Salesforce Certified Administrator credential

• 3+ years’ experience as a Salesforce Administrator

• Experience in nonprofit operations

• Some experience as a Business Analyst

• Ability to manage client time

• Client-facing skills

• Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector

• Flexibility to travel on occasion