Business Application Analyst

WHO WE ARE
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

JOB SUMMARY:

The Business Applications Analyst is responsible for managing, implementing, enhancing, and supporting business applications within the organization. This role bridges the gap between business needs and technology, ensuring applications align with organizational objectives and operate efficiently. The analyst works closely with stakeholders to identify requirements, implement solutions, and provide ongoing application support.

DUTIES/RESPONSIBILITIES:

• Application Management: Administer and maintain business applications, through configuration and feature management. Perform or assist a Help Desk(Managed Service Provider) with regular system updates, and configuration adjustments.
• Implementation and Testing: Assist in the implementation of new software or system enhancements.
• Develop and execute test plans to ensure solutions meet business needs.
• Support and Troubleshooting: Serve as the primary point of contact for application-related issues. Troubleshoot and resolve system problems efficiently, escalating to vendors or developers when necessary. Be a Subject Matter Expert in how to use features of the software.
• Training and Documentation: Provide training and support to end-users. Develop and maintain user manuals, technical documentation, and application guides.
• Vendor Coordination: Collaborate with third-party vendors for software implementation, licensing, and support. Evaluate vendor performance and recommend improvements or changes.
• Process Improvement: Identify opportunities to improve business processes through technology and automation. Develop and document workflows, use cases, and system processes.
• Data Analysis and Reporting: Generate reports and insights from business applications to support decision-making. Ensure data accuracy and integrity within systems.
• Requirement Gathering: Collaborate with business stakeholders to understand and document their needs and objectives. Translate business requirements into technical specifications for development teams.

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS/ABILITIES:

• Strong analytical and problem-solving skills.
• Capable of teaching how to use a software application and develop supporting materials
• Excellent communication and interpersonal skills
• Ability to manage multiple assignments and prioritize tasks effectively.
• Up to 20% travel for onsite implementations or project demands
• A flexible mindset to take on different challenges

EDUCATION and/or EXPERIENCE:

• Exposure to Softwriters Framework LTC (Long Term Care) application
• A combination of education and experience may be considered in place of a degree.
• Preferred qualifications include a Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, along with 3-5 years of experience in application support, business analysis, or a related role.
• Pharmacy Experience. Certified Pharmacy Technician credentials are desirable.
• Long Term Care Experience.
• Proficiency in database management, SQL, and data reporting tools or the ability to write basic SQL queries.
• Familiarity with software development lifecycle (SDLC) processes.
• Pharmacy Experience. Certified Pharmacy Technician credentials are desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
• May be necessary to work extended hours as needed
• May lift and/or move up to 30 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program