Business Critical Application Director

Join us at Miral Experiences

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone

Role Overview

The Business Critical Application Director is responsible for overseeing all facets of business-critical applications and digital platforms, ensuring alignment with core business strategy. Leading a dedicated team, this role involves application management and solution delivery, driving innovation, fostering collaboration, and facilitating technology integration. Additionally, managing vendor relationships, mitigating risks, and optimizing departmental budgets are key responsibilities. Demonstrating commitment to continuous improvement and performance monitoring, leveraging emerging technologies and industry best practices to drive value and support strategic objectives.

Role Scope & Key Responsibilities

Strategic Leadership in Business-Critical Applications

• Spearhead the design and delivery of business-critical applications and digital platforms tailored to the tourism and entertainment industry.
• Align business objectives with project priorities related to guest ticketing systems, food and beverage, retail systems, locker system, asset management, time attendance systems, booking and manifest system, driving experiences, go-karting, cafeteria couponing, facial recognition technology, and footfall counting.

Business Requirements Management and Innovation

• Collaborate with business departments to elicit, document, and prioritize requirements, ensuring solutions align with organizational strategies and guest experience objectives.
• Identify opportunities for new functionalities to provide a competitive advantage and drive innovation.

Reporting and Strategic Planning Support

• Provide ad-hoc reporting to support management decision-making and strategic planning.
• Develop rollout plans for new functionalities and oversee project execution within timelines.

Risk Assessment and Prioritization

• Conduct risk assessments of proposed solutions, prioritize initiatives to maximize business value and mitigate risks.

Application Performance Optimization

• Monitor, troubleshoot, and optimize application architecture and security.
• Collaborate with the Digital and Technology team for seamless integration.

Team Leadership and Development

• Provide leadership, guidance, and mentorship to application managers and staff.
• Lead training initiatives to enhance team proficiency.

Financial Accountability

• Understand and adhere to company financial and procurement policies and procedures.
• Assist with preparing the Digital and Technology financial budget, presenting proposals for capital Technology projects, and meeting fundraising targets.
• Actively seek and implement cost-saving programs to provide positive financial results.
• Leverage systems to increase revenue and ensure critical systems business requirements are addressed promptly to enable business goals.

Software Upgrades and Implementation

• Drive evaluation, recommendation, and implementation of software upgrades for business-critical applications.

Scope of Responsibilities

• Oversee systems including:
  • Guest ticketing (Vivaticket)
  • Food & beverage and retail (InfoGenesis, Eatec)
  • Asset management (Maximo/T-eam)
  • Time attendance (Kronos)
  • Lockers (Gantner)
  • Booking & manifest (Tunn3l)
  • Driving experiences (Viva)
  • Go-karting (BMI)
  • Cafeteria couponing (CMS)
  • Footfall counting (VemCo)
  • Facial recognition (SenseTime, FacePass)

Qualifications, Experience & Skills

Education

• Essential: Bachelor’s degree in Computer Science or Digital & Technology
• Desirable: MBA, PMP/Prince2, DBMS Certification

Experience

• Essential:
  • 8+ years in Applications Management
  • 3+ years in Applications Development
• Desirable:
  • 3 years in Project Management

Skills & Knowledge

• Strong analytical skills and understanding of business concepts
• Experience in business process improvement and IT implementations
• Ability to find innovative solutions to complex technology and business problems
• Knowledge of UX best practices and mobile applications
• Data analysis and reporting experience
• Leadership in application teams

Desirable Skills:

• Managing ticketing and retail POS applications
• Supply chain, procurement, and financial management applications
• B2B and B2C applications
• Application integration management
• Programming skills, GOF Patterns, DBMS systems
• Integration and reporting services

Apply Now

At Miral Experiences, we don’t just create world-class destinations — we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.