Business Development - BPO - Dubai

Position : Business Development - BPO

Location: Dubai

Key Responsibilities

• Lead the acquisition of new BPO projects—both domestic and international, specifically with fixed billing models.
• Build and maintain strong relationships with potential and existing clients.
• Plan and execute seamless transition and integration of new accounts into operations.
• Manage end-to-end BPO operations, ensuring adherence to SLAs, KPIs, and quality standards.
• Oversee and optimize performance of 500+ seat operations, including staffing, resource allocation, and process efficiency.
• Collaborate closely with internal teams including HR, Quality, Training, and Client Servicing.
• Drive operational strategy, continuous improvement, and cost-effective delivery.
• Present performance reports and operational insights to senior leadership.
• Stay up to date with industry trends to identify growth and improvement opportunities.
  
  

Required Skills & Experience

• Proven experience in BPO project acquisition, particularly fixed billing contracts.
• Solid background in managing large-scale operations (500+ seats) across domestic and international clients.
• Strong knowledge of SLA-driven service delivery, workforce management, and quality control.
• Demonstrated leadership in high-pressure, fast-paced environments.
• Excellent communication, client negotiation, and stakeholder management skills.
• Ability to scale operations and lead high-performing teams.
  
  

Qualifications

• Bachelor's degree required, MBA or equivalent preferred.
• 10+ years of experience in BPO operations, with at least 3–5 years in a leadership role.
• Exposure to both client-facing and back-end operations is essential.
  
  

Achyutam International is a leading Recruitment Agency for Jobs in Africa, Middle East and Asia, both for Expatriates and for Local professionals. Through our AI based database, which has a large number of professionals interested in International jobs, Achyutam International closes any challenging mandates in the fields of operations, engineering, production, R&D, Quality Control, Supply Chain Management, Logistics, IT, Finance, Sales, CEO's and others; Many candidates has got jobs in Edible Oil, plastics, FMCG, beverages, metals, fodd processing, Agri, Textiles, steel, packaging,etc..

Achyutam International has headhunted professionals in 30+ countries like Nigeria, Ghana, Benin, Conakry, IVC, Cameron, Senegal, South Africa, Mozambique, Kenya, Tanzania, Ethiopia, Angola, DR Congo, Malawi, Rwanda, Sudan, Malaysia, Indonesia, UK, Singapore, Mauritius, Madagascar, UAE, Dubai, Saudi Arabia, Kuwait, Oman, Muscat, etc.