Business Development Executve ( In Office )

Job Description: Business Development Executive (In-Office – Healthcare)

Location: Thane
Department: Business Development / Patient Coordination
Employment Type: Full-time

Role Summary:

The Business Development Executive will be responsible for managing patient inquiries, scheduling appointments, ensuring timely follow-ups, and maintaining accurate data across systems. This is a completely in-office telecalling and coordination role, with no field visits. The role requires excellent communication skills, strong follow-up ability, and a customer-centric approach.

Key Responsibilities:1. Daily Operational Checks

• Review the daily OPD schedule for all doctors.
• Check upcoming offers and TV interviews for the next one week.
• Monitor POP (Point of Promotion) leads on priority; POP leads must be catered to within 60 minutes.

2. Telecalling & Lead Management

• Make a minimum of 400 calls per day with at least 4 hours of talk time.
• Prioritize pending calls and appointment follow-ups for online consultations or direct hospital visits.
• Collect complete patient information during every connected call and update BI accurately, including:
• Patient & spouse date of birth
• Marriage date
• City
• Alternate phone number (very important)
• Full names
• How the patient came to know about the hospital

3. Appointment Scheduling

• Once the appointment is confirmed, update it in HMS with accurate date, time, and center.
• Backend telecaller will reconfirm appointments:
• 1 day prior (10am–12pm)
• Same day reminders (9am–10am)
• If calls are not connected, ensure a minimum of 4 attempts at different times using different numbers.

4. Communication & Coordination

• Send address details to patients via WhatsApp.
• If WhatsApp is unavailable, send an SMS.
• Share relevant video links with the patient.
• Identify calls eligible for auto-scheduling; for manual scheduling, ensure confirmation is taken from the patient.

5. Patient Handling & Service Quality

• Do not push patients directly for hospital visits.
• Listen to their concerns, understand the case, and provide appropriate guidance.
• Maintain empathy, patience, and professionalism in all interactions.

6. Reporting & Documentation

• After every call in BI, fill the telecalling form completely with:
• Calling Status
• Important Status
• Notes
• Patient Seems (behaviour/interest level)
• Locality

Required Skills & Qualifications

• Minimum 1–3 years experience in telecalling, customer service, or healthcare coordination.
• Strong communication and interpersonal skills.
• Ability to multitask, maintain accuracy, and work in a fast-paced environment.
• Basic computer proficiency (BI/HMS will be taught).
• Healthcare/clinic experience preferred but not mandatory.

Key Attributes

• Patient-centric approach
• Strong follow-up discipline
• Data accuracy
• High call volume capability
• Professional communication

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund