Business Process Analyst - Sales & Outbound

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

The Business Process Analyst for Sales & Outbound ensures effective dealer order processing, delivery management, and shipment tracking within the MS Dynamics 365–based SMS ERP solution. The role supports the complete outbound logistics process—from sales order creation to final delivery—ensuring process reliability and operational excellence in the automotive logistics domain.

• Monitor daily dealer order processing and outbound shipments within MS Dynamics 365.
• Providing first-line analysis of issues, coordinating resolution with IT and consultants.
• Gathering, documenting, and prioritizing enhancement requests from business stakeholders.
• Collaborating with Global Governance Owners to align solution changes with global process standards.
• Testing and validating changes (UAT, data checks) before release.
• Creating and maintaining process documentation, test cases, and training materials.
• Supporting training, onboarding, and adoption of the SMS solution by end users.
• Contributing business input to continuous improvement and roadmap discussions.

Minimum 5+ years’ experience in ERP-driven automotive logistics processes, with hands-on expertise in MS Dynamics 365.

Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility
• Work on cutting-edge technologies and global projects
• Thrive in a collaborative, diverse, and inclusive environment
• Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.