We are seeking a ServiceNow Business Consultant to join us as ITAM business functional team. In this role, you will participate in the design and development of ServiceNow ITAM solutions and strategies that drive digital transformation and innovation. This role requires a high-performing, results-oriented individual to guide our clients in adopting and adapting ITAM best practices in the most efficient and effective way to ensure maximum return on their investment. The ideal candidate is seen as a thought leader with a broad and deep understanding of IT asset management and asset-related business process concepts and able to drive the development of solutions to problems and critical IT asset management efforts, often for the most complex or difficult customer situations.

What you’ll be doing:

• Build a customer-focused relationship with middle- to high-tier clients to identify business challenges and arrive at the best solution
• Conduct needs analysis, establish project specifications, and identify solutions to customers’ business challenges
• Compile business data using industry-specific knowledge to gain insight into a business organization and operating structure
• Lead engagement as the Subject Matter Expert (SME) on relevant best practices
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Contribute to the development of customer value objectives and plans to realize the value
• Become trusted advisor status with the customer throughout the engagement
• Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations

What you’ll bring to the table:

• Demonstrated knowledge and experience working in the areas of hardware and software asset management in a wide range of industries and/or performed as an IT Asset Management leader/practitioner
• In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products including HAMP, SAMP, and CMDB.
• Proven track record of leading at least 6+ implementations of ServiceNow SAMP with CSAT scores of 4.0 or higher
• Expertise in Microsoft, Oracle, and Adobe license metrics and configuration within SAMP
• Working with technical counterparts to advise our clients on their overall Asset Management-related tools and processes and help develop roadmaps, approaches, and plans to improve their overall maturity across their ITAM activities
• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
• Extensive experience in process management competencies
• Demonstrated ability in providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option
• Experience in building ITAM Programs and demonstrating value to an organization
• Excellent interpersonal skills, customer-centric attitude, and situational awareness
• Outstanding verbal, written, and presentation skills
• Proven team player and team builder
• Strong ownership, accountability, and attention to detail in all work efforts
• Ability to travel 10% of the time

Education, Experience, and Certification Qualifications

• Minimum 5 year’s experience in process definition, improvement, and re-engineering
• Minimum 5 year’s experience developing requirements documentation, project artifacts, and process documents
• Bachelor's degree or equivalent (minimum 6 years) work experience
• Working knowledge of the ServiceNow platform
• Prior experience with technical architects to translate business requirements into platform stories
• ServiceNow ITAM-related Foundations training or CIS certification
• ITIL v3 or v4 Certification
• Business Process Management (BPC) training/certification