Business / Quality Analyst

Job Title: Business / Quality Analyst

Company: ZapTech Pvt. Ltd. (An ISO-Certified Company)

Industry: BPO & KPO – Service Provider in the U.S. Accounts Receivable Management (ARM) Industry

Location:
Office No. 534, 5th Floor, East Block, Amanora Chambers,
Amanora Town Center, Hadapsar, Pune – 411028, Maharashtra, India

Job Type: Full-Time | Entry Level

Salary: ₹3.2 LPA – ₹3.5 LPA

About Us:
ZapTech Pvt. Ltd. is an ISO-certified BPO & KPO service provider delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious MBA graduates with strong business acumen to join us as Business / Quality Analysts. This is an excellent opportunity to begin your career in analytics, research, and quality processes within a professional business environment.

Role Overview:
As a Business / Quality Analyst, you will analyze data, monitor process quality, conduct research, and deliver actionable insights that drive business performance. This entry-level position is ideal for candidates eager to develop expertise in analytics, business research, and process improvement while applying their business knowledge to real-world operations.

Key Responsibilities:

• Analyze and interpret data to generate actionable business insights
• Conduct quality checks and audits to ensure process excellence
• Support research, reporting, and decision-making initiatives
• Collaborate with cross-functional teams to enhance service delivery
• Present findings and recommendations clearly to stakeholders

Qualifications & Skills:

• Education: MBA (Mandatory) – Specialization in Data Analytics, Marketing, International Business, or Operations
• Experience: Freshers or candidates with up to 12 months of experience in Business Analyst, Research Analyst, or Quality Analyst roles
• Strong business acumen with the ability to connect data insights to business outcomes
• Excellent analytical, problem-solving, and decision-making abilities
• Strong verbal and written communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)

Work Schedule:

• Training Shift: 2:00 PM – 11:00 PM
• Post-Training Shift: 6:00 PM – 3:00 AM (Rotational / Flexible work schedule)

What We Offer:

• Opportunity to work with a leading BPO & KPO service provider in the U.S. ARM industry
• Career growth and continuous learning opportunities
• Cab or travelling allowance
• Free meal

Work Location: In person

Job Type: Full-time

Pay: ₹320,000.00 - ₹350,000.00 per year

Benefits:

• Food provided
• Provident Fund

Work Location: In person