Business Relationship Manager - B2B/B2G

Department & Function: Govt. & Corporate Sales North

Position: Business Relationship Manager

Location: Islamabad

Reporting to: Manager Strategic Sales & Services

Job Type: Permanent

Job Purpose:

• Establish, maintain, and develop the company’s presence in the corporate sector to generate new business. Ensure portfolio growth & retention through selling Mobile data, Business & Enterprise Solutions & GSM business in the region

Job Responsibilities:

• Sales Management Responsible for selling Fixed broadband products (Internet, Voice, DPLC, IPLCs), Cloud computing, DICT, and M2M/IoT Solutions to B2B and B2G segments
• Work closely with the technical teams to devise technical solutions as per client expectations and requirements
• Seeking new business ventures; identifying competitive edge and developing customized solutions for the Corporate Sector.
• Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
• Responsible for providing monthly invoices to the tagged portfolio & billing collection management
• Timely identification of problems and duly managing customer service establishments that leads to new referrals
• Revenue assurance as per management assigned targets Ensure smooth customer handling and customer experience management

Education :

• In principle must have a minimum of Bachelors Degree

Work Experience:

• Relevant Experience of 3 to 4 years

Skills – Generic:

• Team Leadership Skills.
• Time Management Skills
• Analytical, Negotiation, Relationship building & Customer engagement skills.
• Excellent communications skills in English & Urdu, with a clear, confident and articulate telephone manner.
• Written communication skills, must be able to write professional emails for internal & external customers.
• Problem solving & customer engagement approach.
• Innovative & proactive, self-motivated & flexible.
• Proficiency in Microsoft Office Suite

Skills – Job Specific:

• Key Account Management experience in Telecom, ICT, Banking & FMCG will be preferred.
• Able to compare telecom operator packages & able to show the comparative advantages to customers.
• Specializing in Portfolio Management & Collection.
• Good with numbers, price comparisons & ability to drive retention & new business in the Corporate market.
• Good market reach & having relationships with business groups in Lahore.