Business System Analyst

Role Value Proposition :

Focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The role is to guide the end-users from the discovery, requirements and design phase through the configuration (if applicable) and testing of a new system or functionality. This role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements,

troubleshoot problems and provide user support.

Key Responsibilities :

Participate in discovery sessions to observe, document, and validate business processes and capture key insights.

Perform gap analysis and recommend solutions.

Elicit, analyze, document functional requirements and rules.

Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Define acceptance criteria.

Provide basic functional and configuration support for a specific COTS/SaaS.

Prepare technical user manuals, system configuration documents and other technical reports.

Provide operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.

Monitor performance, identifying underlying problems.

Education : Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience : 0-4 Year

Technical Skill :

Communication/Presentation

Agile Practices

DevSecOps CI/CD

Data Extraction

User Experience

Configure Software/Systems

System & Technology Integration

Relevant Trends & Direction of

Functional Commercial Product

Collaboration

Collaboration Tools

Product/Business/Industry Knowledge

Requirements Analysis

Problem Solving

Analytical Thinking

Application Systems Testing

Relationship/Stakeholder Management

Other Critical Requirements Like Voice/Non-Voice for Insurance : N/A

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!