Business system analyst

About:

At Bell, we do more than build world-class networks, develop innovative
services and create original multiplatform media content - we advance
how Canadians connect with each other and the world.

Are you someone who is actively looking to push the boundaries of what
can be accomplished through a native mobile experience for one of the
biggest brands in Canada? Are you seeking to showcase your skills to our
2+ million customers? Our team//'s purpose is to help users easily
self-manage their Wireless, TV, Internet, and Home Phone services and
devices while on the go. With over 8 million monthly visits (and
growing), it is critical that our application provide best in class
usability and reliability to meet our customers’ needs.

If you//'re ready to bring game-changing ideas to life and join a
community that values professional growth and employee wellness, we want
you on the Bell team.

Requirement:

• Elicit business requirements for project initiatives from various

stakeholder teams using Agile methodology (write features and stories)

• Trouble shoot reported issues in the Dispatch and Work Order

Management streams

• Prioritize investigations with vendor teams
• Effectively identify all areas of impact to Dispatch and Work Order

Management systems for new initiatives

• Partner with vendors/Business to prime and resolve defects and ensure

alignment

• Implement/co-ordinate mitigations where required
• Contribute to the team’s repository of “How to” documents

Skill

1. High aptitude for understanding information systems technology and
the ability to understand JSON/XML, etc.

Strong understanding of system integration, basic coding practices
Experience using databases/database technology (SQL)

2. Understanding of modeling concepts (JSON, XML, ERD, etc.)
workflow/dataflow diagrams.

Familiarity with various software development lifecycles (Agile,
Waterfall, etc.)
Imitative to solve problems/find answers with minimal
supervision/direction

3. Experience debugging/triaging software defects and issues

Ability to test system requirements manually or systematically
(following step by step procedures and/or using software such as Postman
or SoapUI)

Strong analytical, problem solving and organizational skills

Good to Have:

• Knowledge of any of the following Bell IT Systems will be an asset:

ODM, TMForum, Service Now - specifically Field services module (FSM),
etc.

• Knowledge of Bell’s Residential/Business services/products an asset
• Familiar with Confluence; JIRA
• Software development experience in any modern language (JAVA, C#, C++)