Business Travel Consultant - Travels

Purpose of the Job:

• Determine client's needs and organize all aspects of domestic and international travel arrangements and ensure high levels of customer satisfaction through excellent travel services.

Job Accountabilities:

• Handle client enquiries and provide up-to-date information on flights, packages, hotels, car hire and other travel services.
• Effectively manage your workload to meet all deadlines as required, internally or client driven.
• Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients.
• Advise proactively on relevant passport and visa requirements and procedures for all destinations.
• Ensure that all travel enquiries are dealt with accurately and efficiently.
• Take ownership and responsibility for all client queries handled until successfully concluded.
• Ensure that valid alternatives are offered to all clients.
• Respond and perform re-issues and recalculations in accordance with clients changing needs.
• Provides prompt and accurate service processing air, hotel, and ground transportation.

Qualifications & Education

Bachelor's degree in any stream.

Experience

Minimum 3 years of experience in a similar role within the travel industry.

Knowledge & Skills

• Fluent in English; Arabic an advantage.
• Computer literate.