BUSINESS UNIT COMPLIANCE OFFICER-AUTO ADMINISTRATION SERVICES DEPT-FIRSTBANK PR

BUSINESS UNIT COMPLIANCE OFFICER

AUTO ADMINISTRATION SERVICES DEPT

FIRSTBANK PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview:

The Business Unit Compliance Officer (BUCO) serves as the primary liaison between the Auto Business Unit, the Enterprise Risk Management and Compliance Departments, ensuring operational alignment with regulatory requirements and enterprise-wide compliance programs. This analyst-level role coordinates all audit-related activities—including regulatory, internal, external, and quality audits—while supporting the maintenance of risk frameworks, policies, and standards. The BUCO also assists the Auto Operations Director with ad hoc analyses, process improvements, and monitoring report compilation, and plays a key role in identifying compliance risks, implementing controls, and fostering a culture of accountability and regulatory awareness across the business.

What you’ll do:

Regulatory & Compliance Liaison

• Serve as the primary conduit between the Auto Business Unit and ERM/Compliance teams to ensure consistent communication and alignment on regulatory and risk matters.

• Assists Auto Business in monitoring all sources of risk existing within the business. Engages in research, peer networking, and experience to anticipate critical risk issues impacting the Auto Business.
• Understands where credit, operational, strategic, reputational, compliance, and model risks exist in the Auto Business and continually assesses and assists in improving and documenting controls to mitigate those risks.

• Interpret and communicate regulatory changes and enterprise compliance initiatives to Auto Operations stakeholders.

• Ensure timely implementation of compliance requirements across Auto Business processes.

Operational Analysis & Reporting

• Provide ad hoc analytical support to the Auto Operations Director, including data-driven insights, risk assessments, and advisory input on the execution of Auto Operations Division activities.

• Investigate operational trends and performance issues, develop targeted reports, and offer recommendations to improve business execution and compliance alignment.

• Compile, validate, and enhance monitoring reports to track compliance performance and operational metrics.
• Identify process inefficiencies and recommend improvements aligned with compliance and risk objectives.

Audit Coordination & Readiness

• Lead and organize efforts for internal, external, regulatory, quality, and compliance audits.
• Coordinate documentation, evidence gathering, and stakeholder engagement during audit cycles.
• Track audit findings and ensure timely remediation and reporting
• Assist the General Auditor’s in the review of the status of implementation of internal audit observations and recommendations.
• Perform data quality review for new loans and leases entered in our systems
• Reviews loans rejected by systems due to missing information and performs corresponding corrections.

Risk & Policy Support

• Assist in maintaining and updating risk frameworks, policies, and standards relevant to Auto Operations.

• Support regulatory affairs activities, including license renewals, reporting obligations, and compliance certifications.

• Monitor emerging risks and regulatory trends impacting the Auto Business.

Process Enhancement & Governance

• Collaborate with cross-functional teams to implement new processes or enhance existing ones for better compliance alignment.

• Support governance activities such as policy reviews, control testing, and compliance training coordination.

• Maintain documentation and dashboards to support transparency and decision-making.

Coordinate and support special projects as requested by management.

What You’ll Need to Succeed

Bachelor’s Degree in Business Administration is required. Minimum of three to five years of experience in Project, Credit, Compliance Portfolio or Enterprise Risk management, or related field within an internal/external auditing function. Fully bilingual is required (English & Spanish)

Competencies:

• Strong Knowledge in Banking Policies
• Self-directed and self-motivated with an ability to work in a fast-paced environment and efficiently manage multiple tasks and priority management
• Advanced communication skills, both written and verbal (English and Spanish)
• Skilled knowledge of Microsoft Office (Word, Excel & Power Point)
• Experienced of bank operational processes and systems
• Strong analytical skills
• Exceptional organization and time management ability.
• Detail oriented.

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