Cafés Operations Manager

Job Description

We are seeking an experienced and passionate Cafés Operations Manager to lead and oversee the daily operations of our café branches. The ideal candidate will ensure the highest standards of quality, service, and efficiency across all locations while driving growth and customer satisfaction. 

Responsibilities

• Oversee and manage daily operations across multiple café branches
• Ensure consistent quality of products, coffee, and customer service
• Supervise, train, and motivate staff to maintain brand standards
• Monitor inventory levels, cost control, and supplier relationships
• Ensure compliance with hygiene, safety, and food handling regulations
• Analyze sales reports and implement strategies to increase profitability
• Support marketing campaigns and seasonal promotions
• Handle customer feedback and resolve operational issues effectively
• Develop and implement operational policies and best practices

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, or a related field
• Minimum 5 years of experience in café or restaurant operations management
• Strong leadership and organizational skills
• Excellent communication and problem-solving abilities
• Passion for coffee, customer service, and operational excellence
• Fluency in English; Arabic is a plus