Call Center Agent

"NOT WORK FROM HOME APPLY ONLY IF YOU CAN WORK FROM OUR OFFICE IN SOAN GARDENS"

Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.

Job responsibilities include:

• Answering Inbound calls.
• Taking the airport and local taxi bookings.
• Booking over the phone, email or online and input data accurately into the software provided by the clients.
• Providing a price quotation to the customers.
• Responding to emails and live chat inquiries as required.
• Deal with queries related to the company and bookings.
• Create a positive brand image in front of the customers.
• Respond to client inquiries promptly and professionally.
• Liaise with clients, colleagues & drivers, and always working for the best interest of the company.
• Dispatch and distribute jobs in time and according to the company's procedure.
• Punctual, reliable and responsible as per shift requirements.
• Organized execution of daily tasks assigned by the company.

Requirements for the job:

• Fluent English speaking and writing skills required. (Preferably British English)
• A minimum of 02 years Call Center experience.
• People with previous experience of a Taxi Cab Campaign will be preferred.
• Excellent skills in Customer Management.
• Decent know-how of Taxi booking software.
• Ability to multi-task and problem solving approach.
• Knows Taxi dispatching.
• Shift timings are mostly night shifts and you are expected to work on a ROTA.

(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)

Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.

*(Highly competitive remuneration will be offered as per your experience and abilities)*

Job Types: Full-time, Part-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person