Call Center Agent (B2B)

Job Summary:

We are looking for an energetic and results-driven B2B Call Center Agent to handle outbound and inbound calls for business clients. The ideal candidate will have excellent communication skills, a persuasive personality, and the ability to build and maintain professional relationships with corporate clients.

Key Responsibilities:

• Make outbound B2B calls to potential clients to promote products or services.
• Handle inbound inquiries from business clients professionally and efficiently.
• Identify client needs and offer tailored business solutions.
• Maintain accurate records of calls, leads, and customer interactions in CRM systems.
• Collaborate with the sales and marketing teams to follow up on qualified leads.
• Achieve individual and team sales and performance targets.
• Provide exceptional customer service to ensure client satisfaction and retention.

Requirements:

• Bachelor’s degree (preferred) or equivalent work experience.
• 1–2 years of B2B sales or call center experience.
• Excellent English communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Comfortable working with targets and KPIs.
• Basic computer literacy and familiarity with CRM tools.

Preferred Skills:

• Experience in international B2B campaigns or lead generation.
• Ability to handle objections and close deals effectively.
• Team-oriented with a positive and proactive attitude.

Job Type: Full-time

Work Location: In person