Call Center Agent (Tagalog Speaker)

Key Responsibilities

• Answer inbound calls, and make outbound calls when required in English.
• Assist customers with inquiries about products, services, policies, billing, etc.
• Resolve or escalate customer complaints/issues in a timely, professional manner.
• Maintain accurate call logs, update customer records in CRM or systems.
• Meet performance metrics (e.g., call handling time, first contact resolution, customer satisfaction).
• Collaborate with other teams (e.g., technical support, operations) when needed.
• Adhere to company policies, data protection and confidentiality standards.
• Continuously update knowledge of products, services, and procedures.

Requirements / Qualifications

• Fluent spoken and written Tagalog and English.
• Excellent communication and interpersonal skills.
• Previous experience in a call centre, customer service or BPO environment preferred.
• Ability to handle high call volumes, multitask and prioritise effectively.
• Good computer literacy (CRM, MS Office, etc).
• Willingness to work in shifts (including evenings, weekends as required).
• A “customer-first” attitude, empathy, patience and problem-solving mindset.
• (Optional) High school diploma or equivalent; further education is a plus.

Preferred Qualifications

• Experience handling both inbound and outbound calls.
• Experience with Tagalog-English bilingual support or with customers in the Philippines region.
• Familiarity with telecommunication, e-commerce or financial services industries.
• Experience working in UAE or Gulf region call centre environment.

Job Type: Full-time

Pay: Up to AED4,500.00 per month