Call Center Agent – Visa & Ticketing

Job Summary:

We are looking for professional, motivated, and customer-focused Call Center Agents to join our fast-paced travel agency. You will assist customers with visa guidance, ticketing services, travel-related inquiries, and ensure a smooth and professional experience from start to finish.

Key Responsibilities:

• Handle customer calls, emails, and messages for visa and ticketing services.
• Assist with flight options, fare details, bookings, rebookings, and cancellations.
• Guide customers on visa requirements and documentation.
• Maintain accurate records for bookings and visa files.
• Stay updated on airline policies, visa updates, and travel regulations.
• Resolve customer issues professionally.
• Coordinate with internal teams for smooth service delivery.
• Promote travel deals and services to meet sales targets.
• Follow up on bookings and ensure timely document processing.

Requirements

• Excellent English communication skills (professional level).
• Bachelor’s degree (students are not eligible).
• Previous experience in a travel agency (Visa, Ticketing, STA, Immigration, Umrah) is preferred.
• Strong multitasking, organizational, and problem-solving skills.
• Ability to work both independently and within a team environment.
• Strong persuasion and negotiation skills to meet sales goals.

Key Information:

• Working Hours: 09:00 AM – 06:00 PM
• Compensation: Fixed Salary + Attractive Incentives
• Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad

Drop your CV on: 0335-5005730 (Whats app)

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person