Call Center Customer Service Dispatcher

About Us:
ULS Allcare is a fast-paced, service-driven healthcare organization dedicated to improving patient outcomes and access to care. We are seeking a reliable and detail-oriented Call Center Dispatcher to join our team and help coordinate patient appointments and provider schedules efficiently.

Job Summary:

As a Call Center Dispatcher, you will play a key role in ensuring timely coordination between patients, providers, and field staff. You’ll be responsible for managing incoming calls, scheduling appointments, routing providers, and addressing real-time issues that arise during the day.

Key Responsibilities:

• Answer incoming calls in a professional and courteous manner
• Schedule, confirm, and dispatch appointments for medical providers
• Monitor provider routes and make real-time adjustments as needed
• Communicate effectively with patients, providers, and staff to relay updates or changes
• Maintain detailed call logs, appointment data, and dispatch records
• Assist with coverage coordination and identify scheduling gaps
• Handle patient concerns or service delays with empathy and urgency
• Collaborate with clinical and administrative teams to ensure workflow efficiency

Qualifications:

• High school diploma or equivalent (required); Associate’s degree preferred
• 1+ year of experience in a dispatch, scheduling, or call center role (healthcare a plus)
• Strong communication and problem-solving skills
• Comfortable using scheduling software, EHRs, or dispatch tools (e.g., Practice Fusion, HouseCall Pro, etc.)
• Ability to multitask and remain calm under pressure
• Bilingual (Spanish/English) is required

Schedule:

• 30 hours per week Monday -Friday, 9:00 am to 5:00 pm
• Occasional weekend or after-hours availability may be required

How to Apply:
Submit your resume through Indeed or email it to nsaucedo@ulsallcare.com. We look forward to speaking with you!

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Call center: 1 year (Preferred)

Language:

• Fluent Spanish (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person