Call Center Executive

We are looking for a motivated and customer-oriented Call Center Executive to handle inbound and outbound calls, provide information, resolve customer issues, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, patience, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Handle incoming and outgoing calls in a professional and courteous manner.
• Respond to customer inquiries and provide accurate information about products or services.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain call logs, records, and update customer information in the system.
• Meet daily, weekly, and monthly performance targets.
• Follow company communication procedures, guidelines, and policies.
• Provide feedback on customer trends and recurring issues to improve service quality.

Requirements:

• Minimum education: Bachelor’s degree preferred.
• Proven experience in a call center or customer service role (freshers may also apply).
• Excellent verbal and written communication skills in English .
• Strong listening and problem-solving abilities.
• Proficient in MS Office and other computer skills.

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Application Question(s):

• Its a night shift on-site job(5pm-2am,6pm -3am),Are you willing to work during these timings ?

Language:

• English (Required)

Work Location: In person