Call Center Manager

We are seeking an experienced Call Centre Manager to lead our dynamic team for a UK-based campaign. This is an exciting opportunity for a results-driven professional who can manage operations, inspire teams, and deliver outstanding performance.

Key Responsibilities:

• Oversee daily operations of the call centre to ensure KPIs and client expectations are met.
• Report daily to senior management with detailed performance updates and insights.
• Recruit, train, motivate, and retain high-performing call centre staff.
• Monitor quality, productivity, and compliance across all teams.
• Develop and implement strategies to maximize efficiency and staff engagement.
• Ensure that all communication meets the high standards expected for a UK campaign.

Requirements:

• Previous experience as a Call Centre Manager is essential – please do not apply without it.
• Strong leadership, coaching, and people management skills.
• Excellent command of spoken and written English (UK communication standards).
• Proven ability to work under pressure and meet deadlines.
• Experience managing outbound/inbound UK campaigns preferred.

What We Offer:

• Competitive Salary + High Bonus Structure – performance-based rewards with substantial earning potential.
• A professional working environment with growth opportunities.
• A supportive leadership team that values initiative and innovation.

How to Apply:

Send your CV and a brief cover letter outlining your experience as a Call Centre Manager to lahorecontactcentre@gmail.com.

Only candidates with proven call centre management experience will be considered

Job Type: Full-time

Pay: From Rs150,000.00 per month

Work Location: In person