Call Center Manager

Call Center Manager

We are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&B / Hospitality sector.

Requirements:

• Must be currently in Bahrain
• Minimum 5–10 years of experience in call center operations
• At least 4–5 years in the same field (F&B / restaurants / delivery operations)
• Proven experience in handling:
• Multi-branch order management
• Customer complaints & service recovery
• Aggregators (Talabat, Jahez, Careem, etc.)
• Call center KPIs, queue handling, and workforce management
• Strong leadership skills and ability to manage a large team
• Excellent analytical & reporting skills
• Ability to improve efficiency, reduce errors, and enhance service quality

Only shortlisted candidates will be contacted.
We Offer:

• Competitive salary
• Career growth opportunities

To Apply:
Send your CV to: hr@pastaexpressgroup.com

Job Type: Full-time

Work Location: In person