Call Center Representative

Company Description:
Superior Tech Solutions Pvt Ltd (STS) is a world-class digital marketing agency with over 25 years of experience. We specialize in enhancing the digital presence of our clients through comprehensive marketing strategies across the United States. Our mission is to take care of every aspect of our clients' digital strategies to amplify their brand and achieve their business goals.

Full Job Description:
We are looking for a confident and customer-oriented Inbound Sales Executive to handle incoming calls and inquiries from potential customers. The candidate will be responsible for understanding customer needs, providing information about our products/services, and converting leads into successful sales while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound calls and respond to customer inquiries promptly and professionally.
• Understand customer requirements and suggest suitable products/services.
• Convert incoming leads into confirmed sales.
• Maintain customer interaction records in the CRM system.
• Provide accurate information about pricing, offers, and promotions.
• Coordinate with the sales and operations team to ensure smooth order processing.
• Achieve daily, weekly, and monthly sales targets.
• Build long-term relationships with customers through quality service.

Requirements:

• Minimum Intermediate or Bachelor’s degree.
• Excellent communication and listening skills.
• Strong convincing and negotiation ability.
• Confident personality with a sales-driven mindset.
• Basic computer knowledge (CRM software experience preferred).
• Prior experience in inbound sales or call center will be a plus.

Benefits:

• Fixed salary + attractive commission/incentives.
• Friendly and supportive team environment.
• Growth and learning opportunities.
• Performance-based bonuses.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person