Call Center Representative

Job Description:

Role Overview:

We are seeking a highly motivated, fluent English-speaking Call Center Representative to manage outbound sales calls, lead nurturing, and qualification for financial products in the UAE market. Your role will be critical in driving conversions, building rapport with prospects, educating them on product offerings, and ensuring a consistent sales pipeline through effective communication and follow-up.

Key Responsibilities

Lead Engagement & Sales Funnel Management:

• Proactively call and follow up with leads generated through marketing campaigns, referrals, and inbound inquiries.

• Nurture prospects across all funnel stages:
• Cold Prospecting.
• Needs Identification.
• Qualified Leads.
• Product Presentation & Interest Building.
• Conversion to Sales.
• Post-Sales Follow-up.

• Qualify leads by assessing needs, interest level, and purchasing ability before routing to senior sales teams if required.

• Maintain accurate and updated records in CRM systems for pipeline visibility and reporting.

Sales & Communication:

• Conduct scripted and consultative sales calls (English) to:
• Present and explain financial product offerings.
• Answer queries and handle objections.
• Build trust and rapport to move leads closer to conversion.
• Close sales when applicable or schedule next-level discussions.

• Execute multi-channel communication via:
• Phone Calls.
• WhatsApp.
• Email.
• SMS.

Personalization & Relationship Building:

• Customize messaging based on client profile (individual investors, SMEs, corporate decision-makers).
• Adapt communication style depending on audience type and product relevance.
• Provide consistent after-call follow-up to reinforce interest and maintain engagement.

Performance Targets:

• Meet or exceed weekly and monthly sales/lead conversion quotas.
• Consistently achieve KPIs in terms of qualified leads, conversion ratio, and pipeline movement.
• Contribute to overall revenue growth through proactive selling and nurturing.

Requirements:

• Fluent in English (spoken and written).
• Strong communication and interpersonal skills.
• Familiarity with CRM/Google Sheets for updating daily progress.
• Experience in sales calling or customer engagement.
• Ability to work flexible hours especially closer to event dates.
• Professional and pleasant phone manner.
• Experience in communicating with senior professionals is a plus.
• Preferably own visa.

Preferred Experience:

• Previous experience working in sales marketing or lead nurturing campaigns.
• Tele-calling in financial, investment, or consulting sectors is a plus.
• Understanding of funnel-based lead management strategy.

Location: Onsite / UAE-based - Dubai Office

Job Type: Project-based (with possible extension based on performance)

Project Based Salary: AED 2500 - 3000 - (plus commission)

Working Hours:

• Weekdays: 9 AM – 6 PM (6 days a week)
• Weekends: Saturday will be an alternative or Halfday depending on management call.

Job Types: Full-time, Contract
Contract length: 90 days

Application Question(s):

• Are you currently in Dubai, UAE? Yes/ No

• Do you have your own visa? Yes/ No

• Are you fluent in English (spoken and written)? Yes/ No

• Do you have experience in sales calling, or customer outreach? Yes/ No

• What's your visa status and when is it going to expire?

• This is a project-based role for 90 Days, project based salary between AED 2500- 3000. Do you fully agree and accept these terms? Yes/ No

• How soon you can join in days?

• Are you willing to work onsite and commute to our office in Business Bay on your own? Yes/ No

• Are you comfortable working flexible hours? Yes/ No

• We must fill this position urgently. Can you start immediately? Yes/ No

• Will you be able to manage your own visa for the next 3 months minimum?