Call Center Representative

Our client is a dynamic and service-driven organization focused on delivering exceptional customer experiences. As part of their ongoing commitment to operational excellence and customer satisfaction, they are seeking a motivated and reliable Arabic-speaking Call Center Agent to support their communication and outreach efforts.

The Role

As a Call Center Agent, you will be an essential part of the customer service team, responsible for maintaining professional communication with customers while assisting in the day-to-day operations of the business. The ideal candidate will be proactive, honest, and dependable, with strong follow up capabilities and a customer first mindset.

• Conduct customer calls in a professional and courteous manner.
• Clearly communicate offers, targets, and processes to customers.
• Adhere to approved scripts and communication guidelines, maintaining company standards.
• Record accurate call notes and consistently update internal systems.
• Report customer feedback and issues transparently, ensuring proper follow up until resolution.
• Provide cross functional support to other departments as needed to ensure smooth operations.

The Ideal Candidate

• Fluent in Arabic, with basic English communication skills.
• Proven experience in customer service or a similar client facing role.
• Strong communication and listening skills, with the ability to explain complex information clearly.
• Excellent follow up and problem solving abilities.
• Proficiency in basic Excel and system navigation.
• Strong time management and prioritization skills.
• Ability to multitask and remain calm under pressure.
• Previous call center experience is an advantage.

Seniority level

• Entry level

Employment type

• Full time

Job function

• Manufacturing
• Tobacco Manufacturing
• Manufacturing
• Food and Beverage Manufacturing