Call Center Representative

Job Overview:
Princeton Orthopaedic Associates is seeking a dedicated, empathetic, and enthusiastic Call Center Representative to join our team in the Call Center, where the goal is to provide exemplary service and a positive experience to every caller. The Call Center facilitates inbound calls from patients who wish to schedule appointments or have questions about their medical conditions. Ideal candidates will have knowledge of health insurance guidelines, medical terminology, strong communication skills, and be able coordinate urgent and non-urgent appointments utilizing different provider schedules. Team members must be able to work swiftly with high attention to detail and ensure customer satisfaction while maintaining a professional demeanor.

Responsibilities:

• Answering incoming calls; scheduling, rescheduling, and canceling patient appointments with the correct provider
• Manage large amounts of inbound and outbound calls in a timely and friendly manner
• Accurately and professionally collect patient demographic, insurance, and third-party information to ensure the patient's chart is accurate and up to date
• Quickly identify patient needs, clarify information, and transfer patient calls to the right department
• Work closely with billing team for insurance eligibility, and insurance referral requirements
• Directing calls to the proper departments
• Processing incoming electronic referrals and faxes
• Display superior customer service skills and excellent verbal communication skills, and be able to handle a very fast-paced environment.
• Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with physicians, management, staff, and patients
• Collaborate and develop strong professional relationships with team members
• Additional duties as assigned by the supervisor or manager to meet department needs

Requirements:

• Must be able to work the hours needed, including occasional Saturday and Sunday hours
• Ability to communicate effectively on the telephone
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to handle confidential and sensitive information
• Ability to exercise good telephone manners to handle calls appropriately and professionally
• Ability to demonstrate compassion and sensitivity to caller
• Ability to work in a team-oriented environment
• Very familiar with computer functions and programs
• Ability to type quickly and accurately while speaking on the phone
• Will only be considered if have previous call center and orthopaedic/medical experience

Princeton Orthopaedic Associates, a division of OrthoNJ, LLC, is required by New Jersey law to include the salary range for this role. The range for this role is typically determined by several factors, including the geography in which the selected candidate will be working, and alignment with qualifications and experience. Certain roles may also be eligible for additional compensation (bonus, etc) and/or benefits. In addition, full-time employees are eligible for standard benefits package including paid time off, medical, dental, vision, and retirement plan.

Job Type: Full-time

Pay: $17.50 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person