Call Center Trainer / Manager

Call Center Trainer / Manager
Location: On‑site / Location: First Floor, Plaza 169F, Civic Center, Bahria Town Phase 4.
Reports to: CEO / COO.

We are looking for a Call Center Trainer / Manager with Excellent Verbal & Written Communication skills. Having at least 2 years of relevant experience in the Call Center industry.

The role offered by the company entails;

• Minimum 2+ years of hands-on Training & Development experience in relevant fields.
• Reporting and liaising with the Head of Training & Development for development and designing of course content, material, execution, and assessment.
• Facilitate new Hiring for our Sales Executives.
• Run our Training program and ensure trainees hit their sales targets to successfully get appointments.
• Conduct Accent training.
• Up-train our existing staff to positively impact our sales targets.
• Attend Board interviews and select Sales Executive candidates.
• Work with HR to ensure the well-being of all Trainees.
• Learning and facilitating others.
• Persistent on retention of knowledge through innovative ideas
• Excellent presentation skills igniting motivation to learn in a team
• Excellent communication skills with peers
• Fluent in English (reading, writing, speaking)
• Fast learning and delivery abilities working within time pressure on emergent requirements
• Persistent on retention of knowledge through innovative ideas and implementations.

Job Type: Full-time

Pay: From Rs80,000.00 per month

Work Location: In person