Call Centr

Job Title: Hybrid Call Center Agent (Customer Service Specialist) Company: Shrimp Shack Location: [Riyadh] (Hybrid: Part-Time Remote, Part-Time In-Office) Job Type: Full-Time / Part-Time

Who We Are

At Shrimp Shack, we're not just serving food; we're serving experiences. We're famous for our legendary shrimp baskets and lively atmosphere, and our central support team is the backbone of that great customer experience. We're looking for a motivated and friendly individual to be the "voice" of Shrimp Shack, joining our team in a flexible hybrid role.

The Role

As our Hybrid Call Center Agent, you will be the first point of contact for our hungry customers. You'll be the friendly expert who takes their orders, answers their questions, and resolves their issues, ensuring every interaction is as satisfying as our food.

This role offers the best of both worlds: You'll enjoy the focus and comfort of working from your home office on some days, combined with the teamwork and collaborative energy of working in our [Riyadh] support office on other days.

What You'll Do

• Handle Inbound Orders: Be the primary point of contact for high-volume phone orders for delivery and takeout across multiple Shrimp Shack locations.
• Be a Menu Guru: Confidently guide customers through our menu, make mouth-watering recommendations, and upsell specials or add-ons.
• Manage Reservations: Assist guests with booking, modifying, or canceling their dining reservations.
• Provide "First-Call Resolution": Listen to customer feedback or complaints (e.g., late delivery, incorrect order) with patience and empathy. Take ownership of the problem and find a solution that leaves the customer happy.
• Ensure Accuracy: Meticulously enter all order details, special requests, and payment information into our POS (Point of Sale) system.
• Coordinate & Communicate: Act as a liaison between the customer, our kitchen staff, and our delivery partners to ensure a smooth process from call to pickup.

The Perfect Candidate (You!)

We're looking for someone who doesn't just take calls, but builds relationships.

• You're an Empathetic Communicator: You have a naturally warm, positive, and professional phone presence. You can hear a "smile" in your voice.
• You're a Problem-Solver: When a customer is upset, you remain calm and see it as a puzzle to solve, not a conflict to endure.
• You're Highly Disciplined: You have a proven ability to be productive, self-motivated, and focused while working from home. You have a quiet, dedicated remote workspace.
• You're Detail-Obsessed: You know that the difference between "extra sauce" and "no sauce" is the difference between a happy customer and a bad review.
• You're Tech-Savvy: You're comfortable learning new software, using a POS system, and managing multiple applications at once.
• You're a Team Player: You value in-office days for collaboration, training, and connecting with your colleagues.

Requirements:

• 1-2+ years of experience in a customer service, call center, or hospitality role (restaurant experience is a huge plus!).
• A quiet, distraction-free home office setup with a reliable high-speed internet connection.
• Ability to work a flexible schedule, including evenings and weekends (this is restaurant life, after all!)

Why You'll Love Working Here

• True Hybrid Flexibility: Get the perfect balance of remote work and in-office community.
• The Best Perk: A generous employee discount on all Shrimp Shack food!
• Supportive Team: We're a fast-paced, energetic team that celebrates wins together.
• Career Growth: We are a growing brand with opportunities to move up in operations, management, or corporate support.

نوع الوظيفة: دوام كامل

الراتب المدفوع: ﷼٥٬٠٠٠٫٠٠ لكل شهر