Call Quality Analyst

Role Summary - Conducting calls & transaction based audits to gause the process adherence/compliance and customer experience - Conducting analytics based on the overall interaction data dump and audit sample. - Preparing audit summary along with the summary of the findings with respect to different aspects of customer experience & compliance

Responsibilities - The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and the resolution to identify process gaps. - The QA is required to analyze reasons for customer calling The call center and suggest actions to reduce such calls. - Areas The Quality analyst’s study include why The customer called The call center, call handling by The agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very import

Expirence 1-2 years

Min Education Qualification Any Graduate

Preffered Education Qualification Any Graduate

Certificates Proficiency to work on computer (MS office) with good command over typing speed

Skill Needed Must known Hindi , English

Preffered Domain Knowledge Have knowledge of quality in terms of handling customer at Frontline (Telephonic or Face to Face)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person