Call Quality analyst for Australian process in GURGAON

Call Quality Analyst for international BPO

( Australian process)

Position: Call Quality Analyst

Experience: Minimum 2 years’ experience as a Quality Analyst

Job Type: Full Time

Working Hours: Mon to sat

4:00AM – 1:00 PM IST

Every Saturday half day

Transport: pick up cabs provided

Role & Responsibilities

• Ensure that the process is adhering to the prescribed quality parameters
• Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency.
• Should work closely with Operations and Training team and give inputs to improve quality standards
• Content development. Should be well versed with developing quality guidelines for the process Ensure zero defects
• Review quality process periodically and prepare action plans for process excellence.
• Attention to details
• Audit management
• Good analytic skills
• Excellent written, communication and interpersonal skills
• Proficient with MS Office
• Team management

Education:

• UG / Graduate

Benefits:

• Fun loving, friendly and playfully competitive office culture
• Competitive base salary and great commission structure
• Free Pickup provided
• Lunch and tea provided

Team HR

Vision tech

shweta.visiontech03@gmail.com

8368356119

Job Type: Full-time

Pay: ₹32,000.00 - ₹38,000.00 per month

Benefits:

• Food provided

Work Location: In person