Call Specialist-IT

We are seeking a Call Specialist for our IT dept, responsible for handling end-user inquiries, troubleshooting issues, and delivering a positive support experience. This role requires strong communication skills, problem-solving abilities, and the capacity to remain calm and professional in fast-paced situations. The Specialist will document all interactions, escalate complex cases when necessary, and ensure efficient resolution of customer concerns.

Key Responsibilities

· Answer and manage end-user support calls in a professional and friendly manner

· Actively listen to issues and ask clarifying questions

· Troubleshoot and resolve technical or service-related problems

· Provide clear, step-by-step instructions to the end-user

· Document call details, issues, and resolutions

· Escalate unresolved or high-priority issues to the Software team

· Stay updated on product knowledge, system changes, and processes

Qualifications

· Strong verbal communication skills

· Experience in customer service or technical support (preferred)

· Good understanding of IT products, software, and telecom systems

· Ability to multitask while maintaining accuracy

· Patience, empathy, and the ability to de-escalate difficult situations

· Willingness to work in shifts

Problem-Solving Skills

· Logical thinking

· Ability to quickly diagnose issues

· Creativity in finding solutions

· Following troubleshooting protocols

Interested candidates based in Dubai with strong verbal communication skills, experience in customer service or technical support, and a good understanding of IT products and telecom systems are encouraged to apply. Experience working in a financial institution will be considered an added advantage. Candidates who are readily available will be given preference.

Job Types: Full-time, Permanent

Application Question(s):

• Are you based in Dubai?
• Please specify your current visa status in UAE-Residence/ Cancelled/ Visit
• Please specify your notice period in days
• Please specify your expected salary in AED