Case Management & Operations Specialist

Company: Magnolia Monitoring, LLC
Location: Covington, LA (in-office preferred, some flexibility available)
Employment Type: Full-Time or Part-Time

About Magnolia Monitoring

Magnolia Monitoring is Louisiana’s leading provider of court compliance and offender monitoring solutions. We work closely with courts, attorneys, and law enforcement to provide alternatives to incarceration — including GPS monitoring, alcohol and drug testing, educational programs, and rehabilitative support. Our goal is to help clients succeed while keeping communities safe.

Position Overview

We’re seeking a motivated, detail-oriented individual to assist with both case management and daily operational tasks within our company. The ideal candidate will be organized, professional, and able to balance administrative duties with client interaction and follow-up.

Note: Some travel to local courthouses, jails, or client locations will be required as part of this position.

Key Responsibilities

• Assist with client case management, including intake, documentation, and ongoing communication
• Update and maintain records in our case management system and internal tracking software
• Handle daily operational tasks such as scheduling, billing, and correspondence
• Communicate with courts, attorneys, and law enforcement regarding client status
• Prepare reports, compliance letters, and other documents for court submission
• Help manage company inventory (monitoring devices, accessories, paperwork, etc.)
• Support the owner and team with special projects and program development
• Occasionally travel to nearby parishes for equipment installations, pickups, or meetings

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Strong communication and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and general computer use
• Ability to multitask in a fast-paced environment
• Experience in legal, criminal justice, or administrative fields is a plus
• Must maintain confidentiality and professionalism at all times
• Valid driver’s license and reliable transportation required

Preferred Traits

• Dependable and punctual
• Compassionate when working with clients in difficult circumstances
• Comfortable learning new software and systems
• Team player with a positive attitude

Compensation & Schedule

• Pay: Competitive hourly rate based on experience
• Schedule: Monday–Friday (part-time or full-time considered)
• Opportunity for growth within the company

How to Apply

Submit your resume and a short cover letter explaining why you’d be a great fit for Magnolia Monitoring.

Job Types: Full-time, Part-time

Pay: $15.00 - $25.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Covington, LA 70433