Case Manager Team Lead

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

Libra Solutions is looking for an experienced Case Manager Team Lead with a thorough understanding of the personal injury case coordination role and life cycle of a case. Team Leads should be passionate and effective at training and developing team members with a growth mindset. This individual will be leading a team of case coordinators and overseeing their work while maintaining a dedicated caseload of their own.

This position is based in our Denver, CO office.

Essential Functions:

• Manage an active caseload of up to 50 cases
• Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries
• Ability to quickly assess and make independent decisions on majority of incoming requests
• Maintain workflow through prioritization and delegation of tasks
• Meeting or exceeding expectations in all facets of the job including customer service, timely responses and overall job functions
• Help build and foster long term relationships with referral sources
• Ensure coverage of all team member duties and manage the daily, weekly, monthly, quarterly tasks as assigned inclusive of vacation and sick leave for members
• Directly manage team and oversee their respective cases
• Assist Servicing Department with inactive case collections and follow up with difficult firms
• Coordinate training for new team members as needed
• Meet weekly with all Team Members and Director of Total Access
• Mentor Case Coordinators
• Set case limits and underwrite procedures
• Participate in Jr. Risk Committee Meetings as needed, either as permanent member or backup
• Performs audits of cases when reviewing
• Manage a team consisting of up to six direct reports

Requirements

• 3+ years of relevant industry experience
• Bachelor’s Degree preferred
• Past management experience preferred
• Exemplary customer service skills
• A high level of organization with the ability to prioritize accordingly
• Thrives in a team environment
• Ability to coach, mentor and assist in the overall success of the company and the team
• Must be able to work in-office in Denver, CO on a hybrid basis

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.