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Center of Excellence Operations Support Specialist
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Why Renovo?
Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.
Job Summary:
Renovo Solutions - Life Sciences is partnered with Vertex.
A Center of Excellence Operations Support Specialist (COE OSS) is assigned full-time to provide account assistance. The COE OSS is responsible for remote Life Science contract and asset management and must maintain an exceptional relationship with the account sponsors, facility staff, equipment end users, vendors, and service personnel. The COE OSS is required to demonstrate excellent customer service, time prioritization, communication, administrative, and organizational skills. This role will also assist as needed in support of the negotiation of lab equipment purchases in addition to the focus on service contracts. This role supports on-site repair technicians and operational support specialists in the execution of administrative responsibilities.
Equipment Sourcing Responsibilities (Surge support to assist as needed):
- Negotiation of equipment quotes with Vertex suppliers within defined SLAs, liaise with suppliers and equipment requestors. Upload revised quotes into ticketing workflow
- Track savings achieved, likely in a Vertex tool or spreadsheet
- Communicate delivery logistics with on-site personnel for Renovo pass through purchases.
Lab Equipment Repair & Maintenance Sourcing Responsibilities:
- Assist in the review of annual OEM/ISO service contract and T&M spend, negotiation plans and scaling as needed the negotiation with OEM/ISOs to establish high level SLAs, pricing discount rates for service contracts, repairs and parts
- Collect data and making inputs on supplier service performance score cards for equipment service only.
- Assist as needed to provide data for supporting the execution of Renovo QBRs and helps organize supplier QBRs
Service Contract Management:
- Review POs and maintain accuracy in Renovo Live (Equipment Database)
- Review POs and confirm actions with Site (Site Sponsor Engagement)
- Reach out to vendors for quotes
- Support engagement plan with scientists/site sponsor for informing budget proposals with level of service (FSWP, PM only, Standard contracts, Premium, etc.) required for equipment and costs of each option
- Confirming service level requirements with site sponsors
- Understanding applicable discounts, consolidating, and negotiating with contract vendors
- Purchase service contracts, track, and maintain service contract data
- Approve POs/Invoices
- Trend contract data and provide insights to site sponsors
Asset Management Administration:
- Support Site Sponsor/Renovo Site Manager Rolling Action Items List (RAIL) meetings
- Issue POs
- Open/track work orders
- Receive/process Field Service Reports (FSRs)
- Schedule on site vendors
- Close POs
- Track invoices in RL and update status and line items as needed
- Vendor follow-up open POs requiring invoices
- Triage work orders to technicians
- Repair requests to OEMs
- End user engagement for repairs
- Manage T&M billing and tracker along with sponsor updates
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