Central Operations Senior Manager

The Central Operations Senior Manager leads the consistent and quality performance agenda of GBS Centers across Manila, Bangalore, and Bucharest. Accountable for operational excellence, business continuity, and workplace experience, this role integrates center operations with broader business strategies to enable high-quality, consistent service delivery across the enterprise. The role provides leadership through managers and professional staff, ensures alignment with business objectives, and drives a culture of collaboration, innovation, and continuous improvement.

1. Center Operations: Owns global center operational outcomes with measurable business impact on efficiency, cost management, and service quality. Directly influences operational strategy, investment decisions, and delivery performance.

• Oversee end-to-end operations of the Manila, Bangalore, and Bucharest centers, ensuring performance excellence, cost efficiency, and alignment with global standards.
• Direct multi-disciplinary teams and third-party vendors through subordinate leaders to deliver consistent operational continuity and service reliability across regions.
• Engage Center Sponsors and senior stakeholders, communicating critical updates, risks, and center-wide activities requiring their awareness or action.
• Lead budget planning and optimize cost structures, space utilization, rent, and vendor spend; maximize return on operational investments across all centers.
• Govern asset management processes for GBS-procured equipment, ensure full lifecycle tracking, and maintain compliance with depreciation and inventory controls.

2. Business Continuity Planning and Disaster Recovery: Drives global business continuity strategy to protect business operations, assets, and reputation. Ensures organizational resilience, regulatory adherence, and operational sustainability across all centers.

• Develop and maintain enterprise-level business continuity and disaster recovery frameworks tailored to each center while ensuring global integration.
• Lead cross-functional risk assessments and establish robust protocols that enable rapid and coordinated resumption of critical services.
• Activate and mobilize response teams during service disruptions to minimize downtime and protect employees, clients, and infrastructure.
• Conduct simulations, audits, and scenario testing to validate readiness and strengthen organizational resilience.
• Report continuity performance and service status through dashboards, and advise executive leadership on risks, vulnerabilities, and recommended mitigations.

3. Workforce Strategy: Shapes the global workplace and employee experience strategy to enable productivity, collaboration, and organizational engagement. Influences decisions that impact talent performance, retention, and workplace culture.

• Shape and execute workplace experience and workforce strategies that enhance productivity, collaboration, and employee well-being across delivery centers.
• Assess workspace layouts, utilization, and conditions, and recommend improvements that support hybrid work, team agility, and high-performance cultures.
• Champion a positive employee experience by cultivating inclusive, collaborative, and innovative work environments.
• Measure engagement and workplace effectiveness through surveys and feedback channels; drive targeted actions that strengthen retention, performance, and organizational connection.

4. Special Projects: Leads transformative, high-impact projects that improve operational capability, infrastructure, and employee experience. Influences enterprise priorities and steers cross-functional delivery.

• Lead large-scale real estate, facilities expansion, modernization, and strategic relocation initiatives that advance GBS’s operational capacity and future-state needs.
• Assess center productivity and recommend operational, safety, and sustainability interventions that enhance efficiency and value creation.
• Coordinate with cross-functional stakeholders to deliver programs aligned with enterprise priorities, ensuring measurable outcomes and long-term impact.
• Organize and oversee executive visits, employee engagement activities, and center-wide events that strengthen culture and elevate GBS visibility.

Key Success Metrics

• Employee satisfaction of physical workspaces (NPS or CSAT).
• Business Continuity measures in place and operational.
• Up-time after a disruptive event and resumption of services.
• Center operational metrics (efficiency, engagement, security compliance).

Qualifications

• Masters of Business Administration, Operations or other equivalent courses
• Minimum of 12 years of experience in a medium or large size company, including at least 3 years of managerial experience

Additional Information

• Ability to translate enterprise-wide strategies and priorities into multi-year operational plans and measurable business outcomes that guide subordinate leaders and influence organizational direction. (Strategic Decision Making)
• Ability to drive large-scale innovation by creating conditions that enable new ideas, transformation, and continuous improvement; ability to guide and influence leaders and cross-functional teams through complex organizational change. (Leading Change)
• Ability to oversee complex, multi-site operational requirements and high-impact projects, ensuring alignment with global functional objectives, service requirements, and enterprise goals. (Operational Management)
• Ability to clearly define strategic objectives and set medium- to long-term targets for teams and centers that align with enterprise KPIs, service agreements, and compliance standards. (Planning and Organizing)
• Ability to communicate with clarity and influence across global, cross-functional, and executive audiences, while promoting a culture of openness, transparency, and informed decision-making. (Communication)
• Ability to cultivate high-level collaboration across multiple internal and external stakeholders globally, leveraging diverse perspectives to drive integrated solutions and enterprise initiatives. (Collaboration)
• Ability to identify, analyze, and resolve complex and ambiguous issues by applying deep expertise, sound judgment, and innovative thinking to both recurring and unique scenarios. (Problem Solving)
• Ability to gather, synthesize, and interpret complex, multi-source data to generate insights and recommendations that inform enterprise operational strategy and decision-making. (Analytical Thinking)
• Ability to drive global performance outcomes through subordinate leaders by monitoring progress, holding teams accountable, and providing strategic guidance, feedback, and support to achieve organizational goals. (Results Oriented)

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.