Chief Technology Officer

Chief Technology Officer (CTO) – Retail Sector

📍 Dubai, UAE

🛍️ Industry: Retail / E-commerce / Omnichannel

Contact: charlie.day@forsythbarnes.com

We are seeking an experienced and visionary Chief Technology Officer (CTO) to lead the digital and technology transformation of a fast-growing retail organization in Dubai. The ideal candidate will have deep retail tech expertise, a strong innovation mindset, and the ability to build scalable systems that enhance customer experience and operational performance across both online and offline channels.

🔹 Key Responsibilities

• Define and execute the company’s overall technology strategy, aligned with business and growth objectives.
• Lead digital transformation across stores, e-commerce, mobile apps, POS, ERP, CRM, and supply chain systems.
• Drive omnichannel integration to ensure a seamless customer experience across all touchpoints.
• Build and mentor high-performing teams across engineering, product, data, cybersecurity, and IT operations.
• Oversee data architecture, analytics platforms, and AI/automation initiatives to improve forecasting, inventory, and personalization.
• Ensure strong cybersecurity, data protection, and compliance with UAE regulations.
• Manage technology budgets, vendors, cloud partners, and major system implementations.
• Champion innovation through new retail technologies (RFID, digital payments, self-checkout, in-store tech, automation).

🔹 Requirements

• 12–18+ years of technology leadership experience, including senior roles within retail, e-commerce, or omnichannel organizations.
• Proven track record leading large-scale digital transformation programs.
• Strong experience with retail systems: POS, ERP (SAP/Oracle/MS Dynamics), CRM, OMS, inventory and supply chain solutions.
• Expertise in cloud technologies, data platforms, cybersecurity, and enterprise architecture.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).

🔹 What We Offer

• A strategic leadership role with direct influence on digital direction and customer experience.
• Opportunity to drive innovation within a leading retail organization in Dubai.
• Collaborative, multicultural environment with strong growth potential.