Qureos

FIND_THE_RIGHTJOB.

Client Advisor & Sales Support

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Job responsibilities

Accountabilities

  • Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.
  • Listen and understand clients needs, providing customized advice and introducing them to the discovery of the Brand.
  • Establish and develop relationship with existing clients and engage new customers to the brand.
  • Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
  • Contribute to the store and service KPIs achievement
  • Register clients data in the dedicated system for future contact, personalized CRM actions and client development purposes.
  • Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).
  • Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
  • Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
  • Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored
  • Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems )

© 2025 Qureos. All rights reserved.