Client Care specialist (Tech-driven products)

Job Title: Client Care Specialist

Experience: 3 + years

Location: Dubai

Job Brief:

Were looking for a passionate and dependable Client Care Specialist to join our growing team. In this role, youll be the friendly face and helpful voice our clients turn to for support. Youll guide them through our tech-driven products, answer their questions, solve their problems, and ensure they always feel valued and supported.

If you love helping people, enjoy learning about technology, and want to make a real difference in clients experiences, this role is for you!

Responsibilities:

• Be the first point of contact for clients through email, phone, and chat.
• Handle and prioritize support tickets to ensure quick and complete solutions.
• Conduct online training and demos to help clients use our tech products confidently.
• Work closely with our technical teams to resolve complex issues.
• Keep detailed and accurate client records in our CRM and ticketing systems.
• Spot opportunities to improve client satisfaction and make our processes smoother.
• Support new clients during onboarding to create a smooth and welcoming start.
• Stay updated on the latest features and updates of our technology products.

Qualifications:

• Minimum 3 years of experience in a client-facing role within a tech-focused company.
• Excellent written and spoken communication skills able to explain technical ideas clearly.
• Strong problem-solving and troubleshooting abilities.
• Tech-savvy with a good understanding of software applications, CRMs, and ticketing tools.
• Great at managing multiple tasks and adapting to change in a fast-paced setting.
• Experience in client onboarding and training sessions.
• Friendly, patient, and dedicated to providing the best customer experience.
• Certification in customer service or technical support is a plus.

Why Join Us?

• Work with cutting-edge technology in an exciting and growing industry.
• Enjoy a competitive salary and benefits package.
• Be part of a supportive, friendly, and collaborative work culture.
• Build your career with ongoing training and growth opportunities.
• Feel valued for your contributions and make a real difference in our clients success.

Application Instructions:

If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at resumes@empglobal.ae or by applying directly through this platform.

Note: While we truly appreciate every application, only shortlisted candidates will be contacted. Thank you for your understanding!