Client Engagement Manager - B2B - B

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The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with clients, built on transparency and trust. The candidate is required to liaise with sales support, operations team, finance department and corporate trainers to ensure clients are fully informed of our products and services and the status of their applications. In addition, this role requires sourcing and generating new leads to meet sales targets.

Responsibilities

• Drive and monitor sales initiatives, ensuring sales targets are met or exceeded.
• Cultivate and maintain robust relationships with clients, ensuring their satisfaction.
• Respond proactively to client queries, concerns and expectations, especially in challenging situations.
• Spearhead business development strategies to unlock new sales opportunities and forge professional partnerships.
• Participate actively in CRM activities, sales meetings and training sessions to enhance sales prowess.
• Collaborate seamlessly with internal teams such as marketing, finance and operations to keep stakeholders informed.

Qualifications

• 4-10 years of sales client relationship experience.
• Strong communication and interpersonal skills.
• Proven experience in sales and client engagement.
• Proven track record of meeting and exceeding targets.
• Experience tracking relevant KPIs.
• Full English proficiency is required.
• Additional spoken languages (Portuguese, French, Spanish, Italian, German) is an advantage.

Benefits

• 24 annual leave days.
• Annual flight home.
• Life insurance plan.
• Medical insurance plan (with the option to upgrade at your own cost).
• Bonus scheme (in relevant departments).
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more).
• Opportunities to learn, develop and grow with the organization.