Client Manager - Float

Description:

This position supports daily client needs on the designated as assigned by the Training and Audit Leader. The book of business will vary depending on business and personnel needs.

Essential Duties and Responsibilities

Account Management

• Provide day-to-day client management on a book of business. The book of business will vary.
• Support team in handling of calls/emails and investigates questions and concerns from insured (Billing, Change Requests, Certificates, Auto ID Cards, Basic Policy questions).
• Process incoming mail (postal, email and/or faxes) for the team and distribute to team
• Process cancellation notices/non-payment issues
• Review policies, send change request to companies, update schedules and applications, and prepare for policy delivery
• Deliver policies as directed by Training and Audit Leader
• Request and prepare policy endorsements
• Issue certificates of insurance and deliver special handling certificates
• Process client reports as requested
• Process premium audits and deliver disputed audits
• Follow agency procedures for client management system

New/Renewal Marketing

• Review expiration checklist and manage workflow per Commercial Lines Service Standards
• Work with team to coordinate market ready submissions, including specialty applications
• Review and roll renewal submissions or create Acord applications as directed by team/Training and Audit Leader
• Complete online rating with carriers as required for coverage placement as directed by team
• Prepare finance agreements with finance companies
• Review and issue renewal certificates, automobile identification cards, binders, claim reporting forms, invoices to distribute to clients.

Other Duties and Responsibilities

• Accept special assignments as directed by leader
• Support agency directives in effectively managing agency/carrier relationships
• Demonstrate general knowledge of agency carriers, carrier/broker marketplace and underwriting in order to coordinate with insurance companies to address client issues and solve client problems
• Contribute to agency revenue and retention goals by following established Commercial Lines policies and procedures

Requirements:

• At least 5+ years of Business Insurance customer service experience (required).
• Experience with working on Middle Market, Core, and Small Business Accounts (required).
• Experience with online quoting and overall knowledge of the commercial insurance marketplace in areas listed above (required).
• Ability to work in a team setting (required).
• Detail-oriented (required).
• Ability to organize and prioritize work responsibilities (required).
• Excellent communication skills – verbal and written (required).
• Active Resident Property and Casualty insurance license (required).
• Epic experience (preferred).
• Microsoft Office experience, specifically Word and Excel (preferred)
• Ability to navigate insurance carrier websites (preferred).