Client Service Manager

Job Title: Client Service Manager

Type: Full-time position

Level: Senior

Location: Bangalore (Hybrid)

Who We're Looking For

A leader who can think like a strategist, operate like a founder, and deliver like a pro. Someone who owns client relationships — from onboarding to upselling — and builds a team that delivers impact, not just output.

You’re the calm in the chaos. The glue between vision and execution. And the reason clients stick around.

You believe great client servicing is part art, part ops, and full-time accountability.

You're driven by outcomes, not just tasks — and your leadership style reflects that.

Your Role & Responsibilities

• Own and manage relationships across all key clients — ensuring satisfaction, retention, and revenue growth.
• Build and implement structured processes for smooth delivery, quality control, and cross-functional coordination.
• Drive upselling opportunities and contribute to client growth through consultative servicing and performance reviews.
• Collaborate with leadership and creative teams to build strategy, campaign roadmaps, and content calendars.
• Lead the preparation and delivery of high-impact pitch decks and business proposals.
• Mentor and manage a team of account managers — define goals, review performance, and support their growth.
• Act as the bridge between clients and internal teams — translating vision into briefs, and briefs into execution.
• Oversee day-to-day communication, timelines, issue resolution, and stakeholder updates.
• Contribute to overall agency growth and vision by aligning client needs with internal capabilities.
  
  

You’d Be a Great Fit If You

• Have 5–8 years of experience in client servicing, account management, or digital marketing — with at least 2 years in a leadership role.
• Have led mid to large-scale brand accounts in a digital or creative agency environment.
• Are obsessed with process and outcomes — and know how to create scalable systems for both.
• Have a strong understanding of brand, content, social media, and performance marketing.
• Can switch between high-level strategy and ground-level execution without skipping a beat.
• Are an empathetic leader, excellent communicator, and a problem-solver who thrives under pressure.
• Have experience building pitch decks, leading presentations, and winning client confidence.
  
  

Why Join Us?

• Supportive and collaborative team environment.
• We’re intentional about who we work with — both team and clients.
• Opportunity to work with international clients.
• Freedom to innovate and experiment where Ideas are valued and executed.
• Flexible work culture built on trust, ownership, and respect.
  
  

Skills: client servicing,leadership,digital,accountability