Client Success Associate

• Support the Client Success team in managing day-to-day communication with clients.
  
• Understand client requirements and assist in ensuring timely delivery of solutions.
  
• Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.
  
• Assist in tracking and reporting client satisfaction, retention, and engagement metrics.
  
• Participate in client onboarding and training sessions to ensure a smooth experience.
  
• Maintain client information in CRM systems and support documentation of feedback and service improvements.
  
• Learn and apply best practices for client relationship management and service excellence.
  
  
  
  

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
  
• Fresh graduates or candidates with up to 1 year of experience in a client-facing or support role are encouraged to apply.
  
• Strong communication skills (verbal and written) in English.
  
• Willingness to work in US Shift (5 PM to 2 AM) or AUS Shift (3am to 12pm) to support international clients.
  
• Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.
  
• Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.
  
• Female candidates are encouraged to apply.
  

Job Type: Full-time

Work Location: In person

Benefits

• Competitive Salary Package
  
• Structured Growth Plan
  
• Supportive and collaborative work environment
  
• Exposure to international projects and best practices